Business Hours
Leashes & Leisure Daycare & Boarding is based out of our home. We ask that you please respect our privacy and family time by abiding by the hours we have posted:
- Office Hours: are 9am to 4pm, Monday-Friday.
- This is when we are available to respond to/schedule new reservation requests and take phone calls.
- We are available for texting, when your dog is currently in our care, from 7am-7pm, 7 days a week.
- This is when we are available to respond to/schedule new reservation requests and take phone calls.
Arrivals & Departures
- Arrival (Drop-off) & Departure (Pick-up) appointment time blocks: 7:30am-10:30am and 3pm-6pm, 7 days a week.
- All arrivals and departures are by appointment only during the time slots listed above. Should you require a arrival or departure outside of these hours, subject to availability, there will be a convenience fee of $20 per occurrence added to your invoice.
- Arrival & Departure Appointment Times: It is very important that you adhere to your appointment time! All current guests are secured in their personal suites in the Dog Lounge prior to any arrival/departure appointments (to reduce the risk of escapes) and early/late arrivals/departures could result in chaos/unnecessary safety risks and/or the dogs (or you) waiting for longer than necessary! We will not open the door until all dogs are safely secured!
- Early/Late Arrivals & Departures: Because of our efficient arrival/departure schedule and our safety protocols we can not accept early or late arrivals/departures. If arriving early to drop-off or pick-up your dog(s) you will be asked to patiently wait in your vehicle until all guest dogs are safely secured in their personal suites and we can attend to your appointment slot. If you have arrived late to/missed your appointment time you will be asked to either remain in your vehicle until we can attend to you or offered the next available appointment slot for you to return.
- Courtesy Arrival Text/Call: Please send us a text/call 10 minutes in advance of your arrival to our house. Chances are we are not watching the clock and need adequate time to get all the guests safely secured beforehand.
- Reservation Requests: when scheduling reservation requests it is imperative that you include the drop-off and pick-up appointment time slots you’d prefer. If there is a conflict with availability we will respond with the next closest spot available (usually 15-30 minutes in either direction).
- No doorbell or knocking: Please just text your arrival at our house while staying in/near your vehicle. We will meet you in the driveway to collect your dog(s) and/or bring your dog(s) out to you. Please do NOT ring our doorbell or knock on our front door unless we have been completely unreachable via phone!
- Please have dog(s) leashed and try your best to not allow them to urinate/defecate on our front lawn as well as our neighbor's yards.
Packing
When packing for your pet's stay with us please be sure to include the following items:
1. Payment in full for the booking invoice. We accept cash, check, Apple Pay, Zelle or Venmo.
2. Food (dry kibble):
3. Collar and ID tags with Owner's current, up-to-date contact info.
4. Leash (and harness if used) - please bring a leash with your dog (even if not normally used) in case of emergency or some other need to leave the house.
5. Treats: If your dog has special dietary restrictions or they enjoy treats such as dental sticks, antlers and chews you may bring those items and they will be kept in their personal cubby. If no dietary restrictions they will enjoy our assortment of dog treats here when going down for nap/bed time.
6. Dog's crate/bed/pillow/blanket: Most the time these items are not necessary to bring as we have extra crates, beds and blankets that your dog(s) is welcome to use. Occasionally on higher traffic times of the year we may request you bring these items. Please keep dog beds to more manageable sizes.
7. Medication/Vitamins/Supplements: prescription medication (if applicable) kept in the prescription bottle and packaged into a ziploc bag with your dog's name and dosage schedule written on it. Vitamins and supplements need to be bagged with dosage schedule written the same way.
8. Special Notes:
1. Payment in full for the booking invoice. We accept cash, check, Apple Pay, Zelle or Venmo.
2. Food (dry kibble):
- A) ziploc bagged, single-meal servings (preferred method) OR
- B) one large ziploc bag including the measuring/serving scoop!
- Notes: Bags of dry kibble do not need to be labeled with dog’s name as they will be kept in their personal cubby. If providing large ziploc bag and serving scoop please write on the bag the per-meal serving size! (1 scoop, 1 1/2 scoops, etc.)
- A) Canned wet food: please have your dog's name written on the side of each can as well as the serving amount (2 scoops, 1/2 can, etc.).
- B) Homemade food, FreshPet, etc: please provide food in ziploc bagged, single-meal servings. Have your dog's name written on each serving bag or put all servings in to another larger bag and write your dog's name on the outside of that bag.
3. Collar and ID tags with Owner's current, up-to-date contact info.
4. Leash (and harness if used) - please bring a leash with your dog (even if not normally used) in case of emergency or some other need to leave the house.
5. Treats: If your dog has special dietary restrictions or they enjoy treats such as dental sticks, antlers and chews you may bring those items and they will be kept in their personal cubby. If no dietary restrictions they will enjoy our assortment of dog treats here when going down for nap/bed time.
6. Dog's crate/bed/pillow/blanket: Most the time these items are not necessary to bring as we have extra crates, beds and blankets that your dog(s) is welcome to use. Occasionally on higher traffic times of the year we may request you bring these items. Please keep dog beds to more manageable sizes.
7. Medication/Vitamins/Supplements: prescription medication (if applicable) kept in the prescription bottle and packaged into a ziploc bag with your dog's name and dosage schedule written on it. Vitamins and supplements need to be bagged with dosage schedule written the same way.
8. Special Notes:
- Please keep your packing to the list above (the basics)! Our cubbies are 18"x18"x18" cubed and for guest safety all belongings need to fit inside this space.
- Unless your dog(s) uses a slow feeder bowl we do not need food or water bowls.
- Do not bring an excessive & unnecessary amount of food or large food storage containers.
Payment
- Payment in due in full before service is rendered and/or at drop-off appointment. Cash is preferred; checks, Venmo, Zelle and Apple Pay are accepted.
- In the event of additional unforeseen costs (such as food, supplies, vet fees, etc.), payment is expected within 5 days of the completion of service.
- If payment is not received when due, Leashes & Leisure reserves the right to charge a late fee.
- A $30 fee is assessed on all returned checks. All returned check fees are due promptly and must be paid via money order or cash only.
- Prices are subject to change without notice and seasonal rates may apply.
Cancellation Policy
Unfortunately, life does happen and the need for cancellations do occur. Because we do reserve spaces for clients who book in advance and turn away other potential clients, we kindly ask that if you need to cancel for any reason that you please let us know as soon as possible.
- Boarding services:
- Cancellations made 0-24 hours in advance of service start are subject to a cancellation fee equal to 100% of the booked service.
- Cancellations made 24-48 hours in advance of service start are subject to a cancellation fee equal to 50% of the booked service.
- Daycare services: Cancellations made 0-24 hours in advance of service start are subject to a cancellation fee equal to 50% of the booked service.
- Peak Season & Holiday bookings: cancellations must be made no less than 72 hours in advance to avoid the cancellation fee equal to 50% of the booked service.
- Late service start or early return: If the previously agreed upon service dates are altered either by a later arrival date or an earlier departure date they are subject to the above cancellation policy. An early pick-up does not constitute a refund of any kind.
Peak Season & Holidays
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Peak Season & Holiday fees are an additional $10 per calendar day of service, per pet. Fees apply to all of the following dates:
Please Note: We do not offer daycare services nor accept arrival/departure appointments on Thanksgiving or Christmas Day. |
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General Liability Policies
- Leashes & Leisure agrees to provide pet care services in a reliable, trustworthy, caring, and dependable manner. In consideration of these services and as an express condition thereof, the client expressly relinquishes any and all claims against Leashes & Leisure or its employees/contractors, unless arising from gross negligence. Client agrees to notify Leashes & Leisure of any concerns within 24 hours of pet(s) returning home.
- Leashes & Leisure does not accept aggressive animals. Client agrees to be responsible for all costs resulting from an injury to the Pet Sitter, any other persons, and any other guest dogs by the Client’s pet(s).
- Client understands that while your pet is staying at Leashes & Leisure, he or she will come into contact with other dogs. Every effort will be made to ensure the safety of our guests. Client acknowledges that, in the unlikely event your pet(s) is injured by another guest, you release Leashes & Leisure from any liability for such injury. If your pet(s) injures another dog, you will be solely responsible for any injury to the other guests as well as your own dog, and you release Leashes & Leisure from any liability for such injury.
- Leashes & Leisure reserves the right to use their discretion to stop and end service at any time if 1) the job differs from original consult, 2) if job poses safety or financial concerns, or inappropriate or uncomfortable situations and 3) Client’s pet poses a danger to the safety or health of itself, other pets, other people, or the Pet Sitter. If concerns prevent the Pet Sitter from continuing for a pet, the Owner authorizes the pet to be placed in a kennel, or previously arranged locale if possible. All subsequent charges are to be the responsibility of the Owner.
- Client understands that providing their pet with personal items from home, such as beds and blankets, that those items are at risk of being soiled or damaged. Leashes and Leisure is not responsible for and can not guarantee the condition of these items upon departure.
Medical Policies
- Vaccinations: The client understands that all dogs must have a veterinarian and be up-to-date on vaccinations. Leashes & Leisure will not provide overnight boarding or daycare to any client’s dog(s) without current vaccination documentation. Please make your dogs(s) vaccination records available to us by either texting 951-428-1968, emailing to [email protected] or bringing them to dog drop-off.
- Clients are required to provide proof of up to date vaccinations, specifically:
- Rabies: 1 or 3 year vaccine
- DHPP: The DHPP vaccine is a combination vaccine that provides protection against canine distemper (D), infectious hepatitis/adenovirus (H) and parvovirus (P), as well as parainfluenza (P).
- Bordetella
- In addition to vaccinations, all pets should be flea and tick free. Pets with signs of fleas and/or ticks will be treated by us at the pet parent’s expense.
- Vaccinations must be administered at least 48 hours prior to arrival under the guidance of a licensed veterinarian. However, we prefer vaccinations be administered 10 days before check-in.
- Medication Waiver: Leashes and Leisure agrees to administer prescription medication to pet(s) per instructions provided by Client. L&L is not responsible for any reaction a pet may have to the medication.
- Emergency Vet Care: In the event that pet(s) being cared for require immediate medical attention, Leashes and Leisure will attempt to contact the Client prior to obtaining emergency care. However, Client agrees that pet sitter has the authority to act in pet’s best interest even if this means seeking medical attention prior to notifying Client. If pet needs emergency vet care, Client agrees to be responsible for all costs incurred. Client agrees to hold Leashes and Leisure and staff harmless of any claims unless gross negligence has been proven.
Veterinary Care Consent
During my absence, Leashes & Leisure will be caring for my pet(s).
- In the event that any of my pets appear to be ill, injured, or at significant risk of experiencing a medical problem while in the care of Leashes & Leisure I give my permission to seek service from a veterinarian or a veterinary clinic.
- I give Leashes & Leisure permission to transport my pet(s) to a veterinarian and authorize treatment in the event of an emergency or sickness. Furthermore, if my preferred veterinarian is not available, I authorize transport of my pet(s) to a veterinarian of their choice and authorize treatment.
- If emergency care is needed after regular office hours, I understand my pet(s) may be taken to the nearest Veterinarian Emergency Clinic/Hospital.
- I understand that efforts will be made to contact me regarding any treatments, illness, injury, or potential problems as soon as contact is possible.
- I understand that the care providers at Leashes & Leisure work hard to prevent accidents and injuries, and that such problems may occur no matter how well a pet is cared for.
- I agree to allow Leashes & Leisure to use their best judgment in handling these situations, and I understand that Leashes & Leisure assumes no responsibility for the actions and decisions of the veterinary staff, the health, or death of my pet(s).
- I will assume full responsibility for the payment and/or reimbursement for any and all veterinary services rendered, including but not limited to diagnosis, treatment, grooming, medical supplies, and boarding. Such payments will be made within 14 days of the initial incident.
- This agreement is valid from the date below and grants permission for future veterinary care without the need for additional authorization each time Leashes & Leisure Pet Sitting cares for my pet(s).
Emergency Contacts & Pet Guardianship
- Emergency contacts must be someone who is local and willing to pick up your dog(s) & provide care in the event of an emergency with you, your travel itinerary, or Leashes and Leisure.
- Emergency contacts must be someone you trust to make medical decisions for your dog(s) in the event you can't be contacted.
- In the unfortunate event you should become incapacitated while your pet(s) are in our care, please name the person(s) who should be contacted to become the guardian and take over the care of your pet(s) until care can be provided as arranged for in other legal documents prepared by you. We urge you to address care of your pet(s) when planning your estate.
- Please be sure the named person(s) is/are aware you are appointing them as emergency contact/guardian(s) of your pet(s).
- In the event of an emergency, which incapacitates me, I authorize Leashes & Leisure Pet Sitting to turn my pet(s) over to the named individuals on my Emergency Contact Form.
Emergencies
- Pet Sitter Emergency: In the event of personal emergency or illness of pet sitter, Client authorizes Leashes and Lesiure to arrange for another qualified person to fulfill responsibilities as set forth in this contract. Client will be notified in such case.
- Natural Disaster/Act of War: In the event of natural disaster or act of war, Leashes and Leisure is entrusted to use best judgment in caring for pet(s). Client recognizes that Leashes and Leisure reserves the right to alter services outlined in this contract.
- Emergency Contact & Pet Guardianship: Client agrees to provide Leashes and Leisure with contact information where he/she can be reached while away. Client will also provide a name and phone number of someone who is authorized to handle any major problems that may arise. If Client or designated contact person cannot be reached in a timely manner, Client agrees to accept any decision Leashes and Leisure makes in regards to pet’s care. In the unfortunate event that Client becomes incapacitated while their pet(s) are in our care, we require Client to name the person(s) who should be contacted to become the guardian and take over the care of your pet(s) until care can be provided as arranged for in other legal documents prepared by you. Please refer to the Emergency Contact & Pet Guardianship Form. Please make sure to communicate with your chosen emergency contacts that they are comfortable performing these tasks for you and your dog should the need arise.
- Rainbow Protocol (Advance Directive): This is a precautionary measure to assist us in following your wishes in the unlikely event your
pet passes away while in our care. Please refer to the Rainbow Protocol form.
Photos & Videos
Client gives Leashes and Leisure permission to use pet’s photos/videos in any form or format, for use, at any time, in any media, marketing, advertising, illustration, trade or promotional materials, social media accounts and website. No identifying information will be shared/posted.